Frequently Asked Questions

Everything you need to know about Padue

How quickly can I get help?

Average response time is 12 minutes in major cities. In rural areas, it may take a bit longer depending on provider availability.

Do I need to pay upfront?

No. You only pay after the service is completed. Prices are shown before you confirm the request.

What if I don't have cash?

We accept mobile money (MTN, Airtel, Zamtel), Visa, Mastercard, and bank transfers.

Can I request help for someone else?

Yes. You can request assistance for family members or friends as long as you provide accurate location details.

Are your providers verified?

All providers go through background checks, vehicle inspection, and must maintain high ratings to stay on the platform.

What areas do you cover?

We currently operate in Lusaka, Copperbelt, Southern, Central, and Eastern Provinces, with plans to expand nationwide.